Automating Sports Business Operations for a major baseball league

Success Story

Customer Background

Business Overview: A leading professional baseball organization that serves its clients in the United States and Canada.

Industry: Sports Management

Area of operation: North America

Employees: >2500

Problem at hand – Gain insights to streamline operations and maximise value from current revenue sources

The traditional methods of handling information using snail mail, ad-hoc e-mail services, and spreadsheets led to disparate and disjointed way of planning events. There was a need to improve efficiency, speed up operations and free up staff from tedious manual tasks so that they could focus more on tasks they were better skilled at.

The organization realized that it was vital to engage members, fans and customers with relevant and personalized experiences.

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